Contact Us

We're here to help. Whether you have a question about a product, need help with an order, or want to report an issue — reach out and we'll get back to you promptly.

Email Support

support@flowlyco.shop

Response time: Within 1–2 business days (Monday – Friday)
Business hours: 9:00 AM – 6:00 PM, UTC-3

Order Inquiries

For questions about an existing order, please include your order number in your message so we can assist you faster.

Returns & Refunds

To start a return or request a refund, email us with your order number and reason for return. See our full Refund Policy for conditions and timelines.

We do not offer phone support at this time. All inquiries are handled via email to ensure accurate, documented responses.